Data Deletion

Last updated: September 30, 2026

1. How to request deletion

Option 1 — yourself, in the app. The app has an account deletion function: the service sends a six-digit code to the account’s email, you enter it, and the data is deleted immediately, with no grace period. Go to Settings → Danger zone → Delete workspace.

Option 2 — by email. Write to hello@orqanova.com with the subject “Data deletion request”, from the address the account is registered to (so we can confirm the request comes from the owner). State what you want deleted: the whole account or specific data. We respond within 30 days.

2. What will be deleted

When an account is deleted, all your workspaces and everything in them are deleted: brands, brand memory and its search vectors, characters, locations, constructor projects, campaigns and runs, the wallet, data about competitors and tracked accounts, the access token and unused verification codes. The remaining credit balance disappears with the wallet.

3. What remains and for how long

• financial history (credit ledger, payments, AI usage log) — detached from your account; no time limit;
• “Report a problem” submissions (text, User-Agent, browser log, screenshot) — detached from the account; no time limit;
• technical logs — up to 30 days;
• database backups — up to 30 days;
• media file backups — no time limit;
• uploaded files in storage: account records are deleted immediately, but uploaded media files may remain in storage and are deleted on request by email; media backups are also deleted on request.

More detail in sections 7 and 9 of the Privacy Policy.

4. If you are not our user

The service lets users study public accounts, so we may hold public data about people who do not use Orqanova: account handle, profile description, captions and transcripts of videos, comment texts with authors’ names, cover images and key frames. If this is your data, write to hello@orqanova.com and include a link to the account, video or comment so we can find the data. We will find and delete such data manually. We handle such requests within 30 days.

5. Connected social networks

If you connected social network accounts for publishing, you can disconnect publishing or remove the account in the “Publishing” section of the app; the permission is then revoked on the platform side as well. The access credential is held by our publishing partner, Post for Me; we keep only the account identifier and the access expiry, which are deleted with the account.