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Privacy Policy

Last updated: September 30, 2026

1. Who we are

Orqanova is operated by Vladimir Maslov, an independent developer based in the Republic of Moldova — a private individual, not a company. The service has no legal entity. In this document, “we” and “the operator” mean this developer. Contact for any data question: hello@orqanova.com.

2. Data we collect

Account

We do not ask for your first or last name, phone number, date of birth, gender, country or avatar at sign-up.

Your content

Everything you upload or create in the service: photos (including photos of people), documents, brand memory texts, scripts and lines, constructor projects, generated frames, voice-overs, videos and finished reels. We extract text from uploaded documents, and for images you bring we build a text description with a model so they can be searched.

Payments

Payments are accepted in cryptocurrency only, through Cryptomus. We store the amount, status and service fields of the invoice, plus the payment system’s full notification — it may contain a wallet address and a transaction ID. We have no bank card data and cannot receive any. We also keep a ledger of credit debits and top-ups and a log of AI model usage (identifiers, model and amounts only, without generation content).

“Report a problem” submissions

Only when you press the button yourself, we save: your message, the screen address, the error text, the window size, your browser User-Agent, the browser log for the last 15 minutes (screen changes and failed requests only, without the contents of your fields) and a screenshot. The screenshot may contain anything that was open on your screen.

Technical logs

The server writes a request log: method, route template, response code, duration and internal identifiers. We do not write visitor IP addresses, User-Agent, email addresses, your prompts or generated texts to the logs, and we do not determine geolocation.

3. Cookies and local storage

The app sets no cookies of its own. Sign-in works with an access token kept in the browser’s local storage (localStorage). Technical interface data is stored there as well: the list of your constructor projects, IDs of tasks still running (so they survive a page refresh), the canvas background and favorite music tracks. All of this is needed for the app to work, and the token is removed when you sign out.

The landing page has no analytics or trackers. The only external resource is Google Fonts: when the page opens, your browser contacts Google servers, which receive the visitor’s IP address.

4. Who we share data with

To provide features, we send data to external services. Access keys to them are stored encrypted on our side.

The application, database, job queue and file storage run on our own server, not in a third-party cloud. Backups and logs are stored in Yandex Object Storage (see below).

Backups and logs are stored in Yandex Object Storage, so your data may be transferred outside your country of residence.

5. Face photos and generative models

Yes. Photos of people that you upload (for example, a character reference photo) are sent to generative models — this is the basis of the character creation feature. Recipients of such a photo:

Upload only photos of people whom you have the right and the depicted person’s consent to use (see the Terms of Service).

6. Data about competitors and other third parties

The service lets you add public accounts of competitors and your own, and study their publications. This is data about people who are not our users. How it works:

If you are the owner of an account, or a comment is yours, and you want us to delete such data, write to hello@orqanova.com naming the account or link — details on the Data Deletion page. We respond to such requests within 30 days.

7. Where and for how long we keep data

8. Security and staff access

The service is run by one person. The operator’s admin panel can technically view the contents of workspaces (for example, brand memory and reports with screenshots), but content is accessed only for support and investigating incidents. Part of this access (viewing brand memory, money movements) is recorded in an operator action log; viewing reports with screenshots is not yet recorded there.

9. Data deletion

You can delete your account yourself: the service sends a confirmation code to the account’s email address, and after you enter it everything is deleted immediately, with no grace period. Deleted with the account: workspaces and everything in them — brands, brand memory and its search vectors, characters, locations, constructor projects, campaigns and runs, the wallet, data about competitors and tracked accounts, and the access token. You can also request deletion by email — we respond within 30 days; see Data Deletion.

What remains after account deletion:

The service has no self-service export of your data. On request by email to hello@orqanova.com we will provide a copy of your data within 30 days.

10. Age

The service is intended for people aged 18 and over. It is not intended for anyone under 18, and we do not knowingly collect data of children. The service does not verify age at sign-up; if we learn that an account belongs to a person under 18, we will delete it.

11. Connecting social networks

You can connect social network accounts for publishing. The account is connected through the platform’s own consent window. The access credential is held by our publishing partner, Post for Me, not by us; we store the account identifier and the expiry of the access. You can disconnect publishing or remove the account in the “Publishing” section of the app, and the permission is then revoked on the platform side as well.

12. Changes and contact

We may update this policy; the current version is always on this page, with the last-updated date at the top. Questions about data: hello@orqanova.com.